Refund policy

Refund Policy

 

Last updated: May 2025

 

All Sales Are Final

 

Due to the nature of our products and our fulfilment process, all orders are final once placed. We do not accept cancellations, returns, or exchanges once an order has been confirmed and dispatched.

 

No Refunds on Shipped Orders

 

Once an order has been shipped and a tracking number has been issued, the purchase is considered complete. We are unable to process any refund, partial refund, or credit for orders that have left our fulfilment centre, regardless of the reason.

 

Damaged or Incorrect Items

 

We stand behind the quality of our products. If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at contact@fliesout.com with the following information:

 

 

Your order number

A clear photo of the damaged or incorrect item

A brief description of the issue

 

 

We will review your claim and, at our sole discretion, may offer a replacement or store credit. This does not constitute a general right to a refund.

 

Non-Delivery Claims

 

If your tracking information shows your parcel as delivered but you have not received it, please contact your local carrier first. If the issue remains unresolved, reach out to us at contact@fliesout.com within 7 days of the expected delivery date.

 

Contact

 

For any queries regarding this policy, please email us at contact@fliesout.com.